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Vehicle diagnostics

Vehicle diagnostics

Dear erWin Customer,

During the time between 04.12.2022 and 04.12.2022 between 06:00:00 and 11:00:00 (UTC-0) erWin is not available due to maintenance work/ system modifications.

please accept our apologies for the inconvenience.

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erWin helps you with the diagnosis of vehicles using the necessary software and data. You will receive detailed instructions on how a vehicle must be repaired.

Password security

The password policy of the Volkswagen Group has been adjusted and is valid for all applications, such as Offboard Diagnostic Information System and GeKo.

Please note that the replacement of the dealer portal with the Group Retail Portal is currently in the transition phase. The procedure for changing your password will differ depending on when your Global User ID was generated.

Proceed as follows to be able to change your password every 90 days: