This page provides you with answers to the most frequently asked questions on the application of erWin.

Should you not find the answer to your problem here, please contact erWin Support.


Question & Answer

Do you have any questions? Here you will find the answers!

Important information for the German market: The simplified changeover process from the dealer portal to the GRP will be discontinued on 01.05.2024. Erstes Anschreiben zur GRP-Migration Migrations that have not yet been completed must go through the rules process. To do so, please contact

In the period from 16.06.2024 to 16.06.2024 from 00:00:01 to 04:00.00 (UTC-0) erWin may be temporarily restricted or not available at all due to maintenance work/system adjustments.

During the time between 19.06.2024 and 19.06.2024 between 18:00:00 and 20:15:00 (UTC-0) erWin is not available due to maintenance work/ system modifications.

in the period from 18.06.2024 to 18.06.2024 from 18:00:00 to 21:00:00 [CR20833460] (UTC-0), ELSAPro is not available due to maintenance work/system adjustments. This affects some functions implemented in erWin (e.g.: vehicle identification, vehicle data, field measures, repair and maintenance information)

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1.How much do I have to pay to use erWin?
erWin’s costs depend on the desired access duration.You have the option of requesting access to Online service information either for one hour, one day, one week, one month, or one year.

2. How do I get my password?
The password will be sent to your e-mail address shortly after successful registration.

3. Forgot your password?
Then go to Forgot your password? Page. There please enter your e-mail address and click on Send. You will receive a new password immediately per email, which you can change again into your personal password after login.

4. Login failed!
Check the correct entry of your e-mail address and password. The password is case sensitive.

5.The document can be opened, but only one page is legible.
Older versions of Adobe Acrobat Reader can cause problems when reading the documents.Please install the newest version of Acrobat Reader which is available free of charge.

6.Can I also use erWin with other browsers?
The erWin online shop has been optimised for Microsoft Internet Explorer.See also System requirements.

7.Will the erWin range be expanded in the future?
The erWin Online site is not yet complete.New documents are constantly being added.

8.System requirements
System requirements

9.How much time is there between ordering and activation?
The flat rate is activated immediately after completion of the booking in the shopping cart.

10.Feedback Button

You can make inquiries regarding the contents of documents via the Feedback ChannelUse the FEEDBACK/Create button under the menu item "Repair and maintenance information" for this purpose.You must have a valid flat rate in order to use this function and receive an answer to your question.