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System requirements

erWin Online

Important information for the German market: The simplified changeover process from the dealer portal to the GRP will be discontinued on 01.05.2024. Erstes Anschreiben zur GRP-Migration Migrations that have not yet been completed must go through the rules process. To do so, please contact support@dx.one.gmbh.

in the period from 02.06.2024 to 02.06.2024 from 11:00:00 to 15:30:00 [CR20795055] (UTC-0), ELSAPro is not available due to maintenance work/system adjustments. This affects some functions implemented in erWin (e.g.: vehicle identification, vehicle data, field measures, repair and maintenance information)

During the time between 08.06.2024 and 09.06.2024 between 19:00:00 and 04:00:00 (UTC-0) erWin is not available due to maintenance work/ system modifications.

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System requirements for the maintenance and repair information


System requirements for the Offboard Diagnostic Information System software


The Offboard Diagnostic Information System software is the programme that provides you with an interface that complies with SAE J2534 (diagnostic interface).

The following requirements must be met in order to operate the Offboard Diagnostic Information System software:


The following VAS diagnostic interfaces are supported:


In addition to the indicated VAS diagnostic interfaces, other SAE J2534-compliant diagnostic interfaces are supported by the Offboard Diagnostic Information System. To start up, the relevant box should be connected with the diagnostic tester via the USB port and the appropriate driver software installed. Administrator rights are required for the software installation.

The PassThru devices (VCI) with SAE-J2534 conform interface used must be validated for communication with the ODIS Service. Information as to whether the device used is already validated can be requested from the respective manufacturer of the PassThru device. No support can be guaranteed by ODIS Service for PassThru devices that are not validated.

Password security


The password policy of the Volkswagen Group has been adjusted and is valid for all applications, such as Offboard Diagnostic Information System and GeKo.

Please note that the replacement of the dealer portal with the Group Retail Portal is currently in the transition phase. The procedure for changing your password will differ depending on when your Global User ID was generated.

Proceed as follows to be able to change your password every 90 days: